Introduction
At 009 Compliance Ltd, we are committed to providing a professional, reliable and high-quality service. While we take care to deliver our services to a high standard, we recognise that there may be occasions where a client is dissatisfied.
We view complaints as an opportunity to listen, resolve concerns fairly and improve the way we operate. We encourage clients to raise any issues promptly so they can be addressed constructively.
Who We Are
009 Compliance Ltd provides compliance support and consultancy services to businesses, including administrative assistance, regulatory documentation support and ongoing compliance-related services.
Scope of This Policy
This policy applies to complaints relating to the services provided by 009 Compliance Ltd, including concerns about service quality, communication or the handling of work undertaken on your behalf.
How to Make a Complaint
If you are dissatisfied with any aspect of our service, you can raise a complaint using one of the following methods:
Post
009 Compliance Ltd
C/O Hilton Jones
Hollinwood Business Centre
Albert Street
Oldham
OL8 3QL
Please include
When submitting a complaint, please provide sufficient information to allow us to investigate the matter properly. This should include your name, contact details, a clear description of the issue and any relevant supporting information.
What Happens Next
We aim to acknowledge receipt of all complaints within five business days.
We will investigate the complaint fairly and aim to provide a written response setting out our findings and any proposed resolution within eight weeks of receiving the complaint.
If we are unable to provide a final response within this timeframe, we will explain the reason for the delay and advise when you can expect a further update.
If You Are Not Satisfied
If you are not satisfied with our response, we will review the matter further and make reasonable efforts to resolve the issue through discussion and clarification.
This policy does not affect your statutory rights or your ability to pursue other remedies where appropriate.
Record Keeping and Review
All complaints are recorded and reviewed to help us monitor service standards, identify recurring issues and improve our processes.
This Complaints Policy is reviewed periodically to ensure it remains appropriate and effective.
Final note
This Complaints Policy reflects the nature of the services provided by 009 Compliance Ltd and is intended to ensure that concerns are handled fairly, transparently and professionally.