Ongoing compliance support
You will have direct access to a real person, not a call centre or ticket system. Our work draws on decades of experience gained across vehicle finance and the motor trade.
We provide practical, plain-English compliance support to help you understand FCA requirements and guidance in the context of how motor dealerships operate in practice. Whether the query relates to processes, documentation or an FCA request, we are available to explain expectations clearly and calmly, helping compliance feel structured and manageable rather than overwhelming.
FCA authorisation assistance
We assist firms through the FCA authorisation process from start to finish. This includes support with completing applications, responding to FCA information requests and preparing for follow-up discussions where required.
We also assist with the preparation of compliance policies and supporting documents that reflect how your business operates in practice. Our role is to help structure information clearly and explain each stage of the process in plain English so the application feels organised, proportionate and understandable.
Compliance documentation support
We assist with the preparation of compliance documentation appropriate to your business activities and regulatory permissions. Documents are structured to reflect your operations at a high level and to demonstrate how key regulatory areas are considered within the business.
Our focus is on clarity and proportionality, using straightforward language so documents are practical for day-to-day use and can be comfortably discussed if requested.
May include support with documentation covering:
- Vulnerable customers
- Compliance monitoring
- Customer journey mapping
- Regulatory status disclosure
- Suitability and fair treatment
- Complaints handling
- Financial crime awareness
CCR007 and CCR009 returns assistance
We assist firms with the preparation of annual FCA regulatory returns, including CCR007 and CCR009. This includes support in understanding the information requested, organising and structuring data and assisting with the preparation of figures and summaries for submission.
Our approach is designed to make reporting clear, structured and manageable, reducing administrative burden and last-minute pressure.
Ongoing data collection and monitoring
We support firms in collecting and organising key regulatory information throughout the year rather than leaving everything until the end of a reporting period. Spreading data capture over time improves accuracy, reduces disruption to day-to-day trading and makes annual reporting more predictable and controlled.
Annual website regulatory review
A high-level annual review of website content relating to business, finance and regulatory information. This helps keep public-facing information clear, current and consistent, supporting a professional online presence without adding unnecessary complexity.
Annual FCA and Companies House alignment check
A high-level annual comparison of key information held with the FCA and Companies House against how the business operates in practice. This helps highlight obvious changes or inconsistencies and supports a joined-up, well-organised regulatory picture across public records.
Quarterly complaints and customer feedback review
Organisation and periodic review of complaints and customer feedback, including public review sources, to help identify recurring themes or emerging issues. This structured approach keeps customer experience visible throughout the year and supports ongoing awareness of customer understanding and outcomes.
Quarterly vulnerable-customer awareness review
A periodic review of customer feedback and information to help highlight potential indicators of misunderstanding, distress or reduced capability. This supports ongoing awareness of possible vulnerability trends and helps keep customer needs visible over time.
