Privacy Policy

Introduction

Welcome to the Privacy Policy of 009 Compliance Ltd.

009 Compliance Ltd respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use and safeguard your personal data when you visit our website or contact us, and informs you of your rights under data protection law.

1. Important Information and Who We Are

Changes to This Privacy Policy

We keep this privacy policy under regular review and may update it from time to time. The most current version will always be available on our website.

It is important that the personal data we hold about you is accurate and up to date. Please notify us if your personal details change during your relationship with us.

Third-Party Links

This website may include links to third-party websites or applications. We do not control these websites and are not responsible for their privacy practices. When you leave our website, we encourage you to read the privacy policy of any website you visit.

2. The Personal Data We Collect

Personal data means any information that can identify an individual.

In the course of our business, we may collect and process personal data such as names, job titles, business contact details, including email addresses and telephone numbers, and other information you choose to provide when communicating with us.

We may also collect aggregated or anonymised data for statistical or analytical purposes. This data does not identify individuals and is not treated as personal data.

We do not collect special category personal data, such as information relating to health, ethnicity, religious beliefs or political opinions, nor do we collect data relating to criminal convictions or offences.

Failure to Provide Personal Data

Where we need to collect personal data to enter into or perform a contract with you and you do not provide that information, we may be unable to provide our services. We will inform you if this is the case.

3. How We Collect Personal Data

We collect personal data directly when you contact us by email, telephone, website enquiry forms or other correspondence.

We may also collect limited technical information automatically when you use our website, such as information about your browser or device, through cookies or similar technologies. Further information is available in our Cookie Policy.

In some cases, we may obtain business contact details from publicly available sources such as Companies House or other public registers.

4. How We Use Personal Data

We will only use personal data where the law allows us to do so.

Personal data may be used to respond to enquiries, provide our services, manage client relationships, administer and protect our business and website, and improve our services and website functionality.

The lawful bases we rely on include performance of a contract, compliance with legal obligations, and our legitimate interests in running and developing our business, provided those interests do not override your rights.

5. Marketing Communications

We may contact you with information about our services where you have requested information or where there is an existing business relationship and it is lawful to do so.

You can opt out of receiving marketing communications at any time by contacting us.

We do not sell personal data to third parties.

6. Disclosure of Personal Data

We may share personal data with professional advisers such as accountants, insurers or legal advisers, with IT and website service providers, and with HM Revenue & Customs or other authorities where required by law.

All third parties are required to respect the security of personal data and to process it in accordance with the law and our instructions.

7. Data Security

We have appropriate technical and organisational measures in place to protect personal data against accidental loss, unauthorised access, misuse or disclosure.

Access to personal data is restricted to those who need it for legitimate business purposes and who are subject to confidentiality obligations.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting or reporting requirements.

In most cases, client records are retained for up to six years after the end of the business relationship.

9. Your Legal Rights

Under UK data protection law, you have rights in relation to your personal data. These include the right to access your data, request correction or erasure, object to or restrict processing, request data portability, and withdraw consent where applicable.

If you wish to exercise any of these rights, please contact us using the details set out above.

10. Fees and Response Times

You will not usually be required to pay a fee to exercise your data protection rights. However, we may charge a reasonable fee or refuse to act on a request if it is clearly unfounded, repetitive or excessive.

We aim to respond to all legitimate requests within one month. If a request is complex or requires additional time, we will inform you and keep you updated.

This privacy policy is specific to 009 Compliance Ltd and reflects our role as a provider of compliance support and administrative services. We do not provide regulated advice and are not authorised or regulated by the Financial Conduct Authority.